REFUNDS AND RETURNS POLICY

Thank you for shopping with Zphc.us.com
We aim to provide a smooth and reliable customer experience.
This Refund & Returns Policy outlines the conditions under which returns, exchanges, and refunds may be issued.

1. General Eligibility for Returns

To be eligible for a return, the following conditions must be met:

The item must be unused, unopened, and in its original packaging.
The return request must be submitted within 14–30 days of delivery (choose your preferred timeframe).
The product must be in the same condition in which it was received.

Items that are opened, used, or damaged after delivery are not eligible for return unless the issue results from an error on our part.

2. Non-Returnable Items

For safety, hygiene, and quality-control reasons, certain items cannot be returned, including:

Products that have been opened or unsealed
Items marked as final sale
Perishable or time-sensitive items
Items damaged due to customer handling or storage

If you’re unsure whether an item is returnable, our support team can assist you.

3. Damaged, Defective, or Incorrect Items

If you receive an order that is:

Damaged
Defective
Incorrect
Missing components or items

Please contact us within 48–72 hours of delivery.

We may request:

Photos of the product and packaging
Order number and shipping details

Once verified, we will offer one of the following, at our discretion:

Replacement of the affected item
Store credit
Full or partial refund

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

4.1 Approved Refunds

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

4.2 Partial Refunds

Partial refunds may be granted if:

Items are returned not in their original condition
Items are missing parts not due to our error
Returns are made after the permitted return window but accepted as exceptions

5. Return Shipping Costs

Unless the return is due to our mistake (e.g., wrong item, damaged item received), the customer is responsible for:

Return shipping costs
Proper packaging to prevent damage during return transit

We recommend using a trackable shipping service.

6. Exchanges

Exchanges may be offered for:

Wrong item received
Defective/damaged items
Other approved cases

All exchanges are subject to product availability.
If the item is unavailable, a refund or store credit will be offered.

7. Order Cancellations

Orders may be canceled before they are shipped.
Once an order has entered processing or shipping, cancellation may not be possible.

If cancellation is approved, a refund will be issued to the original payment method.

8. Lost or Missing Packages

If tracking shows an order as delivered but you believe it has not been received:

Contact us within 5–7 days of the marked delivery date
We may initiate a carrier investigation
Replacement or credit is issued only after the investigation is completed and outcome verified

We cannot guarantee refunds for packages confirmed as delivered by the carrier.